Frequently Asked Questions
Everything you need to know about our premium wool collections.
What types of wool do you use in your products?
Creswick Wool specializes in high-quality natural fibers, including Australian Merino wool, luxurious Alpaca, and soft Cashmere, ensuring superior warmth and durability.
How should I care for my wool garments?
To maintain the longevity of your items, we recommend a gentle hand wash in lukewarm water using a wool-safe detergent, followed by drying flat in the shade. Always check the specific care label on your garment.
Do you offer international shipping?
Yes, we ship our premium wool products worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached to be eligible for a refund or exchange.
Are your wool products sustainably sourced?
Sustainability is at our core. We work closely with local farmers and ethical suppliers to ensure our wool is sourced using responsible farming practices that prioritize animal welfare.
How do I know which size to choose?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.